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Welcome to Hugo Boss Shop at fragrancesalestore.com. These Terms and Conditions govern your use of our website and purchases made from us. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
  • Be responsible for all activities that occur under your account.

2. Product and Service Description

We specialise in luxury fragrances and skincare products, including:

  • Fragrances: Celebrity, Classic, Designer, and Luxury perfumes and colognes for men and women.
  • Skincare: Anti-Wrinkle Treatments, Bestselling Skincare, Cleansers, Exfoliators, Eye Care, Face Masks, and Luxury Skincare.
  • Makeup: Face Makeup, Foundation, Eye Makeup, and Lip Makeup.

We strive to display product colours and details as accurately as possible, but slight variations may occur due to screen settings.

3. Orders and Payment Terms

Order Acceptance: All orders are subject to availability and confirmation. We reserve the right to refuse any order.

Pricing: Prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to change prices without notice.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payment is deducted upon order confirmation.

Shipping:

  • Orders are processed within 1-2 business days after payment confirmation.
  • We ship globally, excluding parts of Asia and remote locations.
  • Standard Shipping (£12.95): Delivered via DHL/FedEx within 10-15 business days after dispatch.
  • Free Shipping (orders over £50): Delivered via EMS within 15-25 business days after dispatch.
  • Delivery times are estimates and may be affected by customs procedures.

4. Returns, Refunds, and Exchanges

Please see our detailed Shipping & Returns Policy for full information. Key points:

  • Returns must be initiated within 15 days of receipt.
  • Items must be unused, in original packaging, with proof of purchase.
  • For hygiene reasons, we cannot accept returns on opened fragrances, skincare, or makeup products unless faulty.
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error.
  • Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the return.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Hugo Boss Shop or our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

6. Limitation of Liability

Hugo Boss Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased, including but not limited to loss of profits, data, or business opportunities.

Our total liability to you for any claim shall not exceed the total amount paid for the product(s) in question.

7. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team:

Email: [email protected]
Postal Address: Hugo Boss Shop, 20 Mather Way, Salford, GB CH7R 8YV